Privacy Policy

Marsin is operated by INSIDEA, Inc., 8 The Green, Ste R, Dover, DE 19901, United States. INSIDEA, Inc. is the controller for website, account, sales, and business administration data. When a customer uses Marsin to process personal data in its workspace, INSIDEA, Inc. generally acts as that customer's processor or service provider.

• Account and contact data, including name, work email, organization, role, authentication records, and support communications.
• Customer content, including prompts, briefs, brand materials, files, integration data, approvals, agent inputs, and generated outputs.
• Usage and device data, including feature activity, timestamps, browser type, IP address, diagnostics, security events, and agent-run metadata.
• Commercial data, including plan, billing status, transaction identifiers, and customer relationship records. Stripe processes payment-card details directly.
• Demo and marketing data that you submit directly or that we receive from authorized business sources.

We use information to provide and secure Marsin, authenticate users, execute requested marketing workflows, maintain workspace context, process subscriptions, respond to inquiries, improve reliability, prevent abuse, meet legal obligations, and communicate about the service.

Where applicable, our legal bases include performance of a contract, legitimate interests in operating and securing the service, compliance with law, and consent for optional activities that require it.

Marsin uses artificial intelligence to draft content, analyze information, recommend actions, and coordinate workflows. Relevant customer inputs may be sent to contracted AI providers to produce a requested result. We do not sell private customer content, and we do not permit third-party foundation-model providers to train their general models on private Marsin customer content where our provider terms offer that control.

Marsin identifies its AI interaction and keeps approval controls for customer-facing or consequential marketing work. Customers remain responsible for reviewing generated content before publication or reliance.

We share information only as needed with contracted service providers, integrations you authorize, professional advisers, a successor in a corporate transaction, or authorities where legally required. Service-provider categories and locations are listed on our Subprocessors page.

We keep personal information only for as long as needed for the purposes described above. Workspace data is retained while an account is active and through the customer's documented offboarding period. Terminal agent-run records are generally retained for up to 90 days unless a customer setting, incident, legal requirement, or contract requires a different period. Other security and operational records follow documented schedules based on their purpose. Billing and tax records may be retained for up to seven years where required. Demo and sales records are periodically reviewed and deleted or anonymized when no longer needed.

Deletion from active systems may be followed by a limited backup-retention cycle. We may retain information where necessary to establish, exercise, or defend legal claims, comply with law, or prevent abuse.

We use technical and organizational safeguards designed to protect information, including encrypted transport, access controls, tenant isolation, encrypted storage for integration credentials, audit records, and operational monitoring. No service can guarantee absolute security. Additional details are available in our Trust Center.

We and our providers may process information in the United States and other countries. Where transfer safeguards are required, we use contractual protections such as the European Commission's Standard Contractual Clauses and the UK Addendum, as applicable.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of your personal information, and to withdraw consent. You may also have the right to appeal a denied request or complain to a supervisory authority. We will verify requests and respond within the time required by applicable law.

Email privacy@marsin.ai to exercise a right. If Marsin processes your information for one of our customers, please contact that customer first so it can direct the request.

Our public website and application use cookies and similar storage needed for security, authentication, preferences, and service operation. We do not place non-essential advertising cookies on marsin.ai as of the date above. See the Cookie Policy. You can opt out of promotional email using the unsubscribe link, while account and service messages may still be sent.

Marsin is a business service and is not directed to children under 18. We do not knowingly collect personal information from children.

We may update this policy and will post the new date here. We will provide additional notice when required for a material change.

Privacy contact: privacy@marsin.ai. Legal notices may be sent to INSIDEA, Inc., 8 The Green, Ste R, Dover, DE 19901, United States.